Sales settings guide: payments, blocked emails and checkout

In your sales settings you decide how you get paid: whether you accept payments, who can't pay you and what details you ask for at checkout.

You can open them from your Creator dashboard under Monetization → Sales, in the Settings tab.

Accept payments

Under Payment settings, the Accept payments switch turns payments on or off across your whole page.

• On: people can buy from you, subscribe, donate and leave tips.
• Off: nobody can pay you. Use it if you need a break, for example while on vacation.

Remember to turn it back on when you want to sell again.

Blocked emails

If there are people you don't want paying you, add their emails under Blocked emails:

1. Enter one email per line in the Email list.
2. Tap Save.

If someone tries to pay with an email on the list, they'll see the message "It is not possible to pay at this time".

Your plan sets how many emails you can block. If you go over the limit, only the first emails on the list are blocked. See the limits in all eSponsor features by plan.

Checkout fields

Checkout is the screen where people pay. Here you choose which details you ask for.

General fields

Turn on the details you want to ask for, like Name, Last Name, Address, City, Phone number or Identity document. Some are required on every checkout and can't be removed.

Custom fields

Create your own questions. For example, a T-shirt size or the name for a dedication.

1. Tap New Field.
2. Enter the Field name and pick the Field type: Text, Email, Number, Phone, Select or Identity.
3. If it's a Select field, add at least one option with New option.
4. Choose whether it's Required and, for text, the minimum and maximum number of characters.
5. Tap Save.

Where each field appears

With Assign to products/services you choose where each field is asked:

• On specific products or across your whole Shop, your Appointments and tickets or your Wishlist.
• On all your Tiers, or only some of them.
• On your Goals, Tips, Livestreams or Content on demand.

If you don't assign the field to anything, it appears on all your checkouts.

You'll see the answers in each sale's details. See the sales guide.

Tip: only ask for what you really need. Every extra field makes paying take longer.

Donation certificates

If you run a foundation in Chile and your plan includes it, you can also turn on donation certificates here and upload your signature.